Terms and Conditions
Service Description
What is the detailed description of the service offered by Glocalimits?
We calculate personalised carbon footprints and offer standard compensation packs by country, in this case, the United Kingdom. A big data calculation determines the CO2 emitted per inhabitant per year. Additionally, one-time contributions can be made to plant trees.
What exactly does the tree planting and certification service include?
The trees are always planted as CO2 compensation. Depending on the plan, you can plant 2 trees, 174 trees monthly, or the annual pack of 2088 trees equivalent to the emissions of a citizen. If you want a personalised service, you can choose the consultancy option and pay £45 per hour. During the consultancy, specific questions will be answered to make a detailed calculation.
Service Users
Who are the intended users of the service?
Citizens of the United Kingdom who want to compensate for their carbon footprint.
Are there any age or location restrictions for users?
No, any person can compensate for their carbon footprint.
Personal Data and Privacy
Data Collection
What types of personal data are collected from users?
Name, email, country of residence, and Stripe handles the card or payment data.
How is this data collected (forms, cookies, etc.)?
There is a form, and we use cookies from Hotjar and Google Analytics to understand where the visits come from and who our audience is.
Data Usage
What is the collected personal data used for?
To manage the tree planting service contracted.
Is the data shared with third parties? If so, with whom and for what purpose?
Standard sharing with Hotjar, Stripe, and Google as necessary to operate.
Data Protection
What security measures are implemented to protect users’ personal data?
The measures required by law; data is stored for one year and protected with security measures.
How is data retention and deletion handled?
As required by law.
Payments and Transactions
Payment Processing
What payment methods are accepted?
Stripe accepts credit and debit cards.
How are payments processed and what information is collected during this process?
Stripe is the platform that manages it.
Refund Policy
What is Glocalimits’ refund policy?
No refunds are provided for subscriptions as the commitment is to plant trees, which cannot be undone.
Under what circumstances can refunds be requested?
For the monthly subscription, it can be cancelled at any time, but no refund is given. It must be cancelled before the billing date.
User Rights
Privacy Rights
What privacy rights do users have under British law?
As mandated by law.
How can users exercise these rights?
By contacting us via email at info@glocalimits.com.
Complaints Procedure
What is the procedure for users to submit complaints or disputes?
As mandated by law.
How are these complaints handled and resolved?
- Receipt of the Complaint: Companies typically offer multiple channels for receiving complaints, such as email, online forms, live chat, or phone.
- Acknowledgement: A confirmation is sent to the customer that their complaint has been received, usually within 24-48 hours.
- Investigation: The company investigates the complaint, gathering all relevant information.
- Initial Resolution: An attempt is made to resolve the complaint at the first instance, if possible.
- Escalation: If it cannot be resolved immediately, the complaint is escalated to a higher level of customer service or a specialised team.
- Continuous Communication: The customer is kept informed about the progress of their complaint.
- Final Resolution: The final resolution is communicated to the customer, explaining the actions taken and any compensation offered, if applicable.
- Appeal: If the customer is not satisfied with the resolution, they are informed about the appeal process.
- Referral to External Bodies: If the complaint is not resolved internally, the customer is informed about their right to refer the matter to external bodies such as the sector-specific Ombudsman.
Legal Terms
Limitation of Liability
Glocalimits is committed to planting the trees as agreed, providing a certificate confirming the planting, and offering a renewal notice for the service the following year. However, our liability is limited as follows:
- Tree Planting: We guarantee the planting of trees at the designated locations. However, we cannot guarantee the long-term survival of the trees due to natural factors beyond our control.
- Certificates: We commit to issuing accurate certificates confirming the planting of the trees. Our liability is limited to the accuracy of the information at the time of certificate issuance.
- Renewal Notice: We will make reasonable efforts to contact customers about renewing the service, but we are not responsible if the customer does not receive or respond to the notice for reasons beyond our control.
- Financial Limit: Our total financial liability will not exceed the amount paid by the customer for the specific service in question.
- Indirect Damages: We will not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, use, goodwill, or other intangible losses.
- Force Majeure: We will not be liable for failures or delays caused by circumstances beyond our reasonable control, including natural disasters, changes in laws or regulations, epidemics, pandemics, etc.
- Use of Service: We are not responsible for the use that the customer makes of our certificates or any third-party claims related to such use.
This limitation of liability will apply to the maximum extent permitted by law. By using our services, the customer accepts these limitations.
Specific Exemptions
- Accuracy of Information: Glocalimits does not guarantee that the information provided during consultancy sessions is completely accurate, complete, or up-to-date. Recommendations are based on the information available at the time of the consultation.
- Service Results: The expected results of the consultancy services are not guaranteed. Results may vary depending on multiple factors beyond Glocalimits’ control.
- Use of Information: Glocalimits is not responsible for the use that the customer makes of the information and recommendations provided during consultancy sessions.
- Online Service Liability: Glocalimits will not be responsible for any interruption, error, delay, or defect in online services due to technical issues, system maintenance, or any other cause beyond our control.
- Data Privacy and Security: Although Glocalimits implements security measures to protect personal data, it does not guarantee that data transmissions over the internet are completely secure.
- Legal Compliance: Glocalimits is not responsible for the interpretation and compliance with local laws by the user. It is the user’s responsibility to ensure that the use of the services complies with all applicable laws and regulations in their jurisdiction.
- Force Majeure: Glocalimits will not be responsible for failures or delays caused by circumstances beyond our reasonable control, including natural disasters, changes in laws or regulations, epidemics, pandemics, etc.
Jurisdiction and Applicable Law
What laws govern the terms and conditions of the service?
The laws of the United Kingdom.
In which jurisdiction will legal disputes be resolved?
Within the United Kingdom.